Last updated: July 22, 2026
30-Day Return Window
You may request a return within 30 days after confirmed delivery. Eligible items must be unused, unworn and in their original condition and packaging. Proof of purchase or the order number is required.
How to Start a Return
Contact ZZ.shop before sending anything back. Email wenxiuhua1718@outlook.com or use our Contact page with your order number, the item you want to return and the reason for the request. We will provide the return instructions and return address after reviewing the request. Returns sent without prior approval may not be accepted.
Customized and Non-Returnable Items
Customized, personalized or made-to-order items cannot be returned or cancelled once sourcing, design or production has started, unless the item arrives damaged, defective or different from the confirmed order. Deposit and balance payments are part of the related live-shopping order and do not automatically qualify for a refund after sourcing or customization has begun.
Damaged, Defective or Incorrect Items
Please contact us within 7 days after delivery and include clear photos or video of the item and packaging. If the issue is confirmed, ZZ.shop will arrange an appropriate replacement, exchange or refund and cover reasonable return shipping when a return is required.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping and any related duties or fees. Original shipping charges are not refundable unless the return is caused by an incorrect, damaged or defective item. Please use a trackable shipping service, as we cannot guarantee receipt of an untracked return.
Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5 to 10 business days for processing; additional bank or payment-provider time may apply. If only part of an order is returned, only the approved item amount will be refunded.
Order Changes and Cancellations
Contact your host as soon as possible if you need to change or cancel an order. We will try to help before sourcing or customization begins, but changes or cancellations cannot be guaranteed after the order has entered preparation.
Questions
For any return, exchange or refund question, use our Contact page or email wenxiuhua1718@outlook.com.